Extras

On this page you will find links to the following information concerning Millbank Solicitors

Environmental Policy
Legal Information
(a) Insurance
(b) Solicitors Regulatory Authority
(c) Company Information
(d) Privacy
(e) Disclaimer

Environmental Policy

Millbank are committed to minimising the environmental impact of our operations

To achieve this commitment, we aim to:

To reduce materials consumption and improve efficiency in the use and management of resources.
Give priority to environmental considerations when we source and select products.
Promote environmental awareness among all our employees by providing information and training, and foster an atmosphere of environmental responsibility in the workplace.
Strive to improve our environmental performance and continually seek to identify and adopt innovative means of achieving this.

To support these aims we will:

Reuse and recycle materials wherever possible thereby reducing our waste streams.
Avoid wherever possible the use of hazardous products using alternatives to minimise environmental impact and reduce the production of waste requiring specialist treatment..
Support modes of transport by partners and staff that minimise environmental impact.

This policy will be regularly referred to in decision-making and internal management and operational meetings. It will be included during the induction of new staff and will be reviewed at regular intervals.

Legal and Professional

(a) Professional Insurance

Millbank Solicitors has professional indemnity insurance as required by the Solicitors' Indemnity Insurance Rules. The insurer is Axis Speciality Europe SE. The policy number is P17A296454P. The insurance was placed by Howden Insurance.

(b) Regulators

Millbank Solicitors is regulated by the Solicitors Regulation Authority (No. 349399).

Millbank Solicitors is a partnership

(d) Privacy Policy

Our privacy policy follows best practice in protecting your privacy. It complies with the Solicitors Regulation Authority and the GDPR requirements.
This policy explains how we collect and process your data on this website or when you purchase a legal service from us.

Who is the data controller

The data controller is Jay Pamar. The data controller can be contacted at 213 St John Street London EC1V 4LY. He can be contacted by telephone on 0207 100 1313 and by email at jpamar@millbanklaw.com.
All employees of Millbank are trained in GDPR compliance.

Who regulates Millbanks’ data control?

If you have any questions in relation to this privacy policy or the use of your personal data please contact the data controller in the first instance. If your query or concern cannot be resolved by the data controller you have the right to contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Who are our data processors?

We use a number of services to handle and process user data:

Google (Calendar, Analytics and Drive).
Microsoft One Drive ( Calendar and One Drive for Business)
Xero, accounting software used for billing and also for collating financial information for accounting purposes. Millbank Solicitors’ accountant has access to the information stored in Xero in order to prepare accounts.
Dell computers and systems, used to run and manage legal cases. All computers are encrypted and password protected to prevent data theft if the computers themselves are stolen. Our services are secure and data is sent to us securely via SSL encryption
Dropbox, storage software used to store files for transaction purposes.

We ensure that all third-parties are GDPR compliant before working with them but we do not control these third-parties and are not responsible for their privacy policies. We encourage you to read their privacy notices.

How do we collect personal data?

We collect or use data in the following ways:

When we enter a contract with you
When we need to comply with a legal or regulatory obligation
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interestss.

We do not collect personal data for direct marketing communications. Therefore we do not generally rely on consent as a legal basis for collecting or processing your data.

What data do we collect about you?

We collect collect personal data or information for the purposes performing our contract with you. This data will include your identity, contact information, immigration information and financial information. If you need details about what personal data we have collected from you or the lawful basis for the collection of this data please contact the data controller.

Disclosure of your data

We may have to share your personal data to third parties. In most cases these would occur for the purposes of performing our contract with you. For example, when we need to contact the Home Office to request a copy of your immigration records. We may also be required to share your personal data for the purposes of complying with a legal or regulatory obligation. For example, if the Solicitors’ Regulation Authority requests the audit of your records. We seek prior permission from you before disclosing your data to third-parties.

Cookies and Internet Privacy

Our website uses an online measuring package called 'Google Analytics' which uses cookies to identify repeat visits and to allow us to gauge the number of people viewing a campaign or particular web page. By using our website you consent to our use of cookies.
Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. Cookies used by Millbank Solicitors contain no personal information about the user, nor does our website elicit or store any information from users other than the Internet Protocol address of the computer used to access the site. Cookies on this site may safely be turned off by users without affecting how pages are displayed. Cookies can be deleted from the user's computer.

Data Security

We have put in place appropriate security measures to ensure your data is not accidentally lost, used or accessed, altered or disclosed in an unauthorised way. All access to data is limited to employees or to the data processors above. We have procedures to deal with any suspected personal data breach and will notify you and any the ICO of a breach if required.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We will securely store the work relating to the performance of your contract with us for 7 years, after which we will consider destroying this data.

As a paying customer we cannot delete all of your personal data for a period of seven years because we are obliged by law to retain payment information for that period for tax and VAT purposes.

Copies of your data

You can email the data controller for a copy of your data at jpamar@millbanklaw.com. Your data will be sent to you within one month of your emailed request.

You will not have to pay a fee to access your personal data unless it is unfounded, repetitive or excessive. When doing so we may need specific information from you to confirm your identity and ensure your right to access your personal data. This is a security measure to ensure your data is not disclosed to another person who has no right to receive it.

Your data may be redacted to protect the personal data of other people referred to in your records.

Deletion of your data

You can email us at jpamar@millbanklaw.com to request status deletion. We will delete as much of your data as we are permitted to based on our data retention requirements above.

Complaints Policy

In the unlikely event that there is any aspect of our service with which you are not completely happy, please contact our office. Our complaints procedure details are available upon request. You also have the right to make a formal complaint to us. This should be directed, in writing, to the solicitor dealing with your matter in the first instance. It should also be directed our partner Mr G Cheema. We will promptly acknowledge receipt of the complaint and provide you with details of the complaints procedure we will follow.

If you are dissatisfied with our final response to your complaint, or do not receive a substantive response from us within eight weeks, you may have the right to make a complaint to the Legal Ombudsman. Further information can be found at www.legalombudsman.org.uk, by telephoning 0300 555 0333 or by writing to enquiries@legalombudsman.org.uk or Legal Ombudsman, PO Box 6167, Slough SL1 0EH. If you do have the right to make a complaint to the Legal Ombudsman, such a complaint must be made within six months of receiving our final response, and within six years of when the problem about which you wish to complain arose (or within three years of when you should reasonably have become aware of it).

The Legal Ombudsman can consider a complaint about the quality of service law firms provide as well as the level of their fees. If you have concerns about the level of fees, you may also have the right to object to those fees by applying to the court for an assessment of the relevant invoice under Part III of the Solicitors Act 1974. If you choose to apply to the court, you may not be entitled to make another complaint to the Legal Ombudsman.

If the Legal Ombudsman thinks your case involves a breach of the Solicitor Regulation Authority Principles, rather than about poor service, they will refer your case to the Solicitors Regulation Authority, SRA. You may also contact the SRA direct at report@sra.org.uk with details of the complaint. You will find an online form at the SRA web site https://www.sra.org.uk/consumers/problems/report-solicitor/

Disclamer

Whilst we make every effort to keep the information on our website accurate, you must satisfy yourself on these matters before using the information on our site. The materials contained on our website are provided for general information purposes only and do not constitute legal or other professional advice. Before taking any action on a specific legal problem you should obtain guidance from a professional advisor.

We add links from our website to other websites to help you find more information related to our services. However, Millbank cannot be held responsible for the content of any external websites. This is because we do not produce or maintain them, we cannot change them, and they can be changed without our knowledge or agreement. Some of our external links may be to websites which also offer commercial services. The inclusion of which should not be understood to be an endorsement of that website or their products / services. We do not enter into reciprocal linking arrangements.

Millbank accepts no liability for loss which may arise from reliance on information contained in this site, or any other site linked to this site.